86 Productions

Fuck Dell!!!

I have an Inspiron 6000 Dell laptop.  I use the laptop for work, play, audio/video editing, and gaming.  Recently, I have been having troubles with my sound jack.  Sometimes I will get sound and sometimes I do not.  I was told this is an issue with the i6k’s.   Then last Wednesday, my friggin ATI x300 graphics card failed…  I was not a happy camper.

No biggie, I guess I should look into getting another laptop.  I decided to purchase the m1730 for $2945+fees.  I only paid $1380 for Inspiron 6k, so it is a big deal.  Granted, I did get a $750 in instant rebates, but that is besides the point.  On the m1730 I am purchasing, I am ONLY getting $400 in instant rebates/discounts with $100 credit for the salesman who lied to me.  Oh by the way his name is Brent Reed his email address is Brent_Reed@Dell.com and his extension is 725-**** by calling (800) 289-3355.  He said he could get the price “out the door” for $2905, but I HAD to act NOW.  I decided to go ahead and do the deal, but he was off for the next two and the offer expired at 11pm.  Dell’s sales line closes at 9pm.  What a prick!

I called the following day and said I would go ahead and get the m1730 for the price I was quoted on my VOICEMAIL (that will be posted later tonight).  Oh yeah, I gots that shits on tape!  This next representative is  named John Snell and his email address is John_W_Snell@Dell.com and his extension is 725-**** by calling (800) 289-3355…  Why the heck is the extension the name for two people???  I think there is something fishy here.  Any who, I needed to have the laptop “overnighted” and the backpack I purchased sent ground.  I also needed to have BOTH items sent to my work address.  Guess what?  That was the problem…  A simple fix?  NOPE!  The “people” I talked to stated, “There is no way to change the address once the computer has been built.  The items will be sent out on Monday and there is no way to change anything on the order.  You cannot cancel the order at this time either.”  Alright, I get it.  I will receive the laptop on Tuesday then; SWEET!  NO!  You see Dell sends EVERYTHING out ground.  Even if you pay the extra charge for 2 day or next day service, you will not receive the merchandise before the 2-5 day window.

I guess the whole point of the story is not to order ANYTHING over the phone through Dell.  The reps screw the order up every time.  I called to order a set of headphones the week before and they got sent to my work address and not my home address.  How hard is it to understand what I am saying to you!  I guess the moral of the story is Dell needs to have American’s who speak English as a first language.  I have been treated so bad for spending almost $3000.  I used to recommend Dell for their products and costumer support.  As of today, I cannot ever recommend them for anything.  If you are in the market for a new laptop, I would suggest HP.  They are cheaper and just as good quality.  FUCK DELL!!!  I will NEVER purchase another computer for your company.

In the words of Ben. “I don’t think you want to FUCK WITH ME!!!”

Andrew